Gartner estimates that the average help desk call costs $30 and that password management requests account for up to 40% of the total help desk calls. Reducing password related help desk calls can save an organization significant sums of money and provide rapid ROI.

Overview

Organizations and IT managers are facing an increasing difficult password problem. Organizations are being challenged to implement stronger password policies (such as requiring stronger passwords and more frequent password re-sets). Implementing stronger password policies, however, increases calls to the help desk without a self-service solution.

The Optimal IdM Password Manager™ is a .NET web application that allows end users to securely re-set forgotten passwords and unlock their accounts themselves. This eliminates a need to call the help desk and reduces costs. Organizations can now implement stronger password policies without the concern of increasing help desk volume, aiding in compliance efforts.