“I want to take a moment to say thank you! The Optimal IDM team have been great partners with Sears Hometown and Outlet Stores as best demonstrated recently by your introduction to us of TypingDNA, biometric/behavioral, authentication method. With its recent implementation we now have all of our users on multi-factor authentication and were able to do so without inhibiting the user experience. Our users can simply type their email and password and sign in with the TypingDNA authentication occurring in the background transparent to them. Only real change for some of them is using their email instead of their username to login. As an organization, we are benefiting from a higher degree of security while maintaining a great user experience!”

“Simple implementation, flexible support, very nice pricing”

“The experience has been very positive. The solution provides a very easy to understand user interface for 2 factor authentication. Optimal IDM has been very responsive and has quickly implemented any needed changes. Support has quickly addressed any issues that have arisen and there have been very few.”

“Initial setup and implementation was very smooth. Excellent support and customer service.”

“Optimal IdM provides exceptional customer service by responding to issues or questions within hours at the most, and providing a fix or customization within that same time frame.“ “Having access to key technical experts to ask questions and discuss possible customizations is rare. By Optimal IdM being able to provide that, we feel like we are partners working together to build the best solution for our organization, rather than being just another customer.”

“Service is great, with everyone doing their due diligence. Good development support from the vendor to address our requirements.”   “The On-Call assistance is quick & helpful.”

“Thank you for assisting us today. Optimal proved once again to not only have a top shelf product but top shelf support! Next steak dinner is on me!”

“We cannot be more pleased with our overall experience with Optimal IdM. They truly go above and beyond to make sure that all of our needs are met from sales, implementation, professional services, billing, to support. I wish more vendors were as customer oriented as Optimal IdM.”

“Our experience has been very positive. The [Optimal IdM] solution provides a very easy to understand user interface for two factor authentication. Optimal IDM has been very responsive and has quickly implemented any needed changes. Support has quickly addressed any issues that have arisen and there have been very few.”

“The overall experience had been great with a solution fit-for-purpose meeting our organization needs with prompt vendor participation at each milestone.”