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  • The database in which all of your organization’s sensitive identity data is stored.
  • A digital ledger in which digital transactions are recorded chronologically and publicly.
  • Securely managing customer identity and profile data, and controlling customer access to applications and services.
  • The means of linking a person's electronic identity and attributes, stored across multiple distinct identity management systems.
  • A legal framework that sets guidelines for the collection and processing of personal information of individuals within the EU.
  • The policy-based centralized orchestration of user identity management and access control.
  • An authentication infrastructure that is built, hosted and managed by a third-party service provider.
  • A security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.
  • A global provider of innovative and affordable identity access management solutions. 
  • Managing and auditing account and data access by privileged users.
  • Tools and technologies for controlling user access to critical information within an organization.
  • An authentication process that allows a user to access multiple applications with one set of login credentials.

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    Optimal IdM provides its customers world class technical support. We offer both standard and premier support packages to accommodate our customer needs.

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    Standard Support

    Our Standard Support offers customers 2 hour response times during normal business hours and 8 hour response times outside of normal business hours. Our business hours are from 8:30 a.m. to 5:00 p.m. Eastern time, Monday through Friday.

    Premier Support

    Our Premier Support offers customers full 24 hour by 7 day a week support, to meet the needs of customers with mission critical environments where a 24 hour by 7 day a week support environment is required.

    Contact Optimal IdM Support

    To contact Optimal IdM Support please call or email Optimal IdM.

    You must create a support ticket on our website (listed below). If you don’t have an account, simply send an email to support@optimalidm.com and ask for an account to be created.

    Software Support

    Support Process

    Prior to reaching out to support you should gather the following information:

    • Summary of the issue/question/problem
    • Include the date/time the issue/problem first started or was reported
    • Note whether or not the issue is reproducible
    • Note whether or not the issue is happening to only a select few users or everyone
    • Note whether or not the issue is happening on all servers or just one
    • Include ALL recent changes (if any) that have been made in the environment (patches, updates, configurations, etc.)
    • Include any/all trace log files (zipped) on the ticket
    • Include all steps that you have taken to identify/fix the problem (review event logs, trace logs, restart services, etc.)

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