iam programs should strive for four nines

Millions of dollars and sometimes even lives are at stake for healthcare facilities and organizations whose networks are not up and running.

Web hosting services like Amazon Web Services (AWS) and Microsoft Azure are critical to any company’s daily operations, their applications and end users. They tout 99.9% reliability and one way they achieve this is by providing redundant services. But even in redundant systems, the unexpected happens.

For example, there have been several instances where even the redundancies put in place by Amazon and Azure have failed. DDoS attacks, like the one that targeted Dynamic Network Services Inc., better known as Dyn, affected service for customers of both small and large enterprises like Twitter, Spotify and GitHub. Most recently, human error caused AWS to go down when a single wrongly-entered command was performed during debugging. Human error has also affected Azure customers in the past when they mistakenly enabled code in the production environment and in the pre-production environment. Oops.

So when evaluating your identity access management program, the question to ask yourself is, “Can I do better than the 99.9% availability uptime level my web service provider offers?”

The short answer is yes. Just as these web service providers provide redundancy with their services, you can add redundancy with your web service providers. For example, if you have an Azure instance in the east and west of North America, add another instance on AWS.

Contact us to learn how Optimal IdM offers its customers service level agreements with 99.99% uptime by bridging between Azure and AWS.


  • The database in which all of your organization’s sensitive identity data is stored.
  • A digital ledger in which digital transactions are recorded chronologically and publicly.
  • Securely managing customer identity and profile data, and controlling customer access to applications and services.
  • The means of linking a person's electronic identity and attributes, stored across multiple distinct identity management systems.
  • A legal framework that sets guidelines for the collection and processing of personal information of individuals within the EU.
  • The policy-based centralized orchestration of user identity management and access control.
  • An authentication infrastructure that is built, hosted and managed by a third-party service provider.
  • A security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.
  • A global provider of innovative and affordable identity access management solutions. 
  • Managing and auditing account and data access by privileged users.
  • Tools and technologies for controlling user access to critical information within an organization.
  • An authentication process that allows a user to access multiple applications with one set of login credentials.