The report helps security and risk (S&R) professionals select the right vendor for their needs. The 13 most significant CIAM vendors are evaluated who include “…a thought-leading, productized portfolio of products and services. According to the report, “[Forrester] included CIAM vendors that demonstrated thought leadership and solution strategy execution by regularly updating and improving their productized product and model portfolio. Customers of vendors had to report that the solution is purpose-built for customer-facing identity and access management.

Optimal IdM is Featured as an Innovative Contender in the CIAM Space

Optimal IdM has been recognized as a contender in The Forrester Wave™: Customer Identity and Access Management, Q4 2020 report, which scores CIAM vendors based on a 32-criterion evaluation. Download this report and learn the key factors for choosing a CIAM partner, what to look for in a CIAM solution and why Optimal IdM should be your next call for your CIAM needs.

The report says of Optimal IdM:

  • “Optimal IdM has a fully cloud-hosted CIAM solution.”
  • Has improved federation and LDAP integration capabilities
  • Has added multitenancy support to OptimalCloud

In addition, the Forrester report recommends, “CIAM customers should look for providers that:

  • Enable seamless, frictionless customer privacy and consent management…  


  • Integrate with identity verification (IDV) solutions…
  • Scale to large numbers of users in both technology and price.”


The report states, “…vendors that can provide comprehensive consent management, productized integration with identity verification, and scalability position themselves to deliver frictionless and delightful user management and accelerated time-to-value to customers and succeed in this market.”




  • The database in which all of your organization’s sensitive identity data is stored.
  • A digital ledger in which digital transactions are recorded chronologically and publicly.
  • Securely managing customer identity and profile data, and controlling customer access to applications and services.
  • The means of linking a person's electronic identity and attributes, stored across multiple distinct identity management systems.
  • A legal framework that sets guidelines for the collection and processing of personal information of individuals within the EU.
  • The policy-based centralized orchestration of user identity management and access control.
  • An authentication infrastructure that is built, hosted and managed by a third-party service provider.
  • A security system that requires more than one method of authentication from independent categories of credentials to verify the user's identity for a login or other transaction.
  • A global provider of innovative and affordable identity access management solutions. 
  • Managing and auditing account and data access by privileged users.
  • Tools and technologies for controlling user access to critical information within an organization.
  • An authentication process that allows a user to access multiple applications with one set of login credentials.

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