THE OPTIMAL DIFFERENCE™
At Optimal IdM, we pride ourselves on innovation and superior customer service. With Optimal IdM you receive a customizable enterprise identity management solution that meets the specific security and scalability needs of your organization at an affordable price. It is The Optimal Difference that puts us ahead of the competition.
At Optimal IdM, our clients are our priority. We believe in treating each client relationship like a partnership and we deliver value to your organization quickly. As a partner and an extension of your team, we work together to design, implement and manage a fully custom identity management solution that meets the specific needs of your organization. Our team specializes in enterprise level customers with complex environments and will customize our identity management solutions to meet your organization’s specific needs no matter how complex the environment is. If you need a feature or capability that we don’t currently have, we will build it. If you are a business affected by the General Data Protection Reguation, we’ve taken steps to make sure our software is GDPR compliant. While most providers offer standard packages with cookie cutter features and capabilities, we provide you with exactly what you need, exactly how you want it and at a much more affordable price. This superior level of service is a pivotal differentiator that sets us apart from the competition.
Superior Customer Service & Support
In addition to our customization capabilities and security and compliance practices, we strive for 100% customer satisfaction. From our highly qualified technical team, you will have a dedicated account manager who will manage your implementation every step of the way throughout the duration of the relationship. We stand behind our products and services offering 24×7 support 365 days a year with a guaranteed 99.9% uptime. We believe a customer retention rate of 99% speaks for how our clients feel about our award-winning products and superior customer service.