ABOUT US

Optimal IdM, LLC. is a leading global provider of innovative and affordable identity management software. Headquartered in the Tampa Bay area of Florida, Optimal IdM provides sales and services through regional offices across the United States and a growing network of resellers and distributors. Optimal IdM’s customers include Fortune 1000 companies, as well as Federal, State and Local Government agencies all over the world. Founded in 2005, Optimal IdM is privately held and has been profitable in every quarter since inception.

MISSION

To partner with our clients to provide a comprehensive, fully customizable enterprise level solution that meets the specific identity management needs of their organization.

OPTIMAL DIFFERENCE™

At Optimal IdM, we pride ourselves on innovation and superior customer service. With Optimal IdM you receive a customizable enterprise identity management solution that meets the specific security and scalability needs of your organization at an affordable price. This is The Optimal Difference that puts us ahead of the competition.

lock-graphicCustomizable Solutions

At Optimal IdM, our clients are our priority. We believe in treating each client relationship like a partnership and we deliver value to your organization quickly. As a partner and an extension of your team, we work together to design, implement and manage a fully custom identity management solution that meets the specific needs of your organization. Our team specializes in enterprise level customers with complex environments and will customize our identity management solutions to meet your organizations specific needs no matter how complex the environment is. If you need a feature or capability that we don’t currently have, we will build it. This superior level of service is a pivotal differentiator that sets us apart from the competition. Whereas, most providers offer standard packages with cookie cutter features and capabilities, we provide you with exactly what you need, exactly how you want it and at a much more affordable price.

Superior Customer Service & Support

In addition to our customization capabilities, we strive for 100% customer satisfaction. From our highly qualified technical team, you will have a dedicated account manager who will manage your implementation every step of the way throughout the duration of the relationship. We stand behind our products and services offering 24×7 support 365 days a year with a guaranteed 99.9% uptime. We believe a customer retention rate of 99% speaks for how our clients feel about our award-winning products and superior customer service.

AWARDS

Optimal IdM has been nominated and/or won the following awards!

WINNER: Best of TechEd 2014 (SharePoint Category)

Virtual Identity Server for SharePoint: Presented by Microsoft and Windows IT Pro, recognize Microsoft partners that offer innovative products and services for the industry. Winners were announced at the Microsoft TechEd North America 2014 conference in Houston, TX.

award-best-teched-02WINNER: Best of TechEd 2013 (Cloud Computing Category)

Virtual Identity Server for Office 365: Presented by Microsoft and Windows IT Pro, recognize Microsoft partners that offer innovative products and services for the industry. Winners were announced at the Microsoft TechEd North America 2013 conference in New Orleans, LA. This was the first ever winner in the new Cloud Computing Category!