This position is an entry-level position where the candidate will be front line (level 1) support. The candidate will respond to customer’s emails or tickets for help with technical support on our award-winning software. The candidate will reply appropriately that we have received the email/ticket and then route it to the appropriate internal staff for resolution.
Take initiative and provide prompt, accurate follow-up to tickets and support calls.
Ability to flourish under limited supervision.
Collaborate with Engineering, Product Management and other internal departments to resolve critical product issues, develop solutions to minimize cycle time for problem resolution, and make improvements for future releases.
Build and maintain solid working relationships with customers as well as internal engineering/support staff.
Share knowledge of issues and corresponding resolutions or workarounds with partner teams (including, but not limited to, the creation of new knowledge base articles/solutions and procedures).
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Interested in joining the Optimal IdM team? Apply Today!