With solutions deployed on six continents, our customers include Fortune 1000 organizations covering a broad range of business verticals, as well as federal, state and local governments. We partner with our customers and become an extension of their staff and team as their on-premise or cloud identity service provider. We are 100% committed to our clients and are extremely proud of our joint successes. In short, our clients are our business.
At Optimal IdM, our clients are our priority. We strive for 100% customer satisfaction by offering 24×7 support 365 days a year with 99.99% uptime. We pride ourselves on innovation, customization and superior customer service. And as a valuable extension of your team, we work with you to design, implement and manage an identity management solution that meets the specific security and scalability needs of your organization at an affordable price. This is The Optimal Difference™ that puts us ahead of the competition.
“Great product and even better support!”IT Director Retail Industry
“Fantastic service and a solid product.”Infrastructure Architect Healthcare Industry
“Excellent customer service, support, and knowledge of access management and AuthN.”Applications Development Senior Manager Government Industry
“I want to take a moment to say thank you! The Optimal IDM team have been great partners with Sears Hometown and Outlet Stores as best demonstrated recently by your introduction to us of TypingDNA, biometric/behavioral, authentication method. With its recent implementation we now have all of our users on multi-factor authentication and were able to do so without inhibiting the user experience. Our users can simply type their email and password and sign in with the TypingDNA authentication occurring in the background transparent to them. Only real change for some of them is using their email instead of their username to login. As an organization, we are benefiting from a higher degree of security while maintaining a great user experience!”Phil Beaudoin Sears Hometown Outlet stores, Inc.
“Simple implementation, flexible support, very nice pricing”IT Architect Healthcare Industry
“The experience has been very positive. The solution provides a very easy to understand user interface for 2 factor authentication. Optimal IDM has been very responsive and has quickly implemented any needed changes. Support has quickly addressed any issues that have arisen and there have been very few.”IAM Engineering Team Manager Anonymous Construction Firm regarding The OptimalCloud and OFIS
“Initial setup and implementation was very smooth. Excellent support and customer service.”Software Engineer in the Government Industry Anonymous Software Engineer
“Optimal IdM provides exceptional customer service by responding to issues or questions within hours at the most, and providing a fix or customization within that same time frame.“ “Having access to key technical experts to ask questions and discuss possible customizations is rare. By Optimal IdM being able to provide that, we feel like we are partners working together to build the best solution for our organization, rather than being just another customer.”Software Engineer Anonymous Government Agency
“Service is great, with everyone doing their due diligence. Good development support from the vendor to address our requirements.” “The On-Call assistance is quick & helpful.”Identity & Access Management Consultant in the Services Industry Anonymous Consultant
“Thank you for assisting us today. Optimal proved once again to not only have a top shelf product but top shelf support! Next steak dinner is on me!”Sr. Manager Enterprise Messaging and Identity Multi-National Government Contractor
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